CTTS can provide software support services for Cognos or Business Objects including installation and setup, implementation and sizing, and ongoing technical support.

If your company is looking to complete a proof of concept during the pre-sales cycle, we can provide the services to help you in setting up your application for a successful proof of concept. We can also assist your company in interfacing with the many relational products that Cognos or Business Objects can read. We can provide insight into the products and assist you with your evaluation of the many business intelligence products.

We can provide installation and setup services as well to help insure a successful implementation of Cognos or Business Objects. We can also assist you with the sizing of your applications. As a Cognos partner, we have access to tech support to help us help you resolve any open issues. As a customer of Business Objects, we also have access to the knowledge exchange, which provides a great technical support resource for CTTS.

As part of the ongoing technical support, we can provide helpline support for your company. We can also provide training services to properly train your users. Should you require support in developing your first couple of applications, we can provide consulting services to make those applications a success. This also provides an excellent mentoring program for your staff to learn about Cognos or Business Objects from our consultants.